Starlet Lettings Ltd – Privacy Notice
Effective Date: November 2025

1. Introduction

Starlet Lettings Ltd (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your
privacy. This notice explains how we collect, use, and store information in accordance with the UK
General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Details

Data Controller: Starlet Lettings Ltd
Registered Office: Friar Gate Studios, Ford Street, Derby DE1 1EE
Company Number: 14648567
ICO Registration Number: ZB515657
Data Protection Officer: Viktoriya Glazewska
Email: info@starletlettings.co.uk
Telephone: 01332 530011

3. Information We Collect

We collect and process information necessary to manage lettings, tenancies, and landlord relationships.
This includes: names, contact details, identification, employment or student information, guarantor details,
tenancy agreements, rent and deposit data, maintenance records, financial details, CCTV footage (where
applicable), and communication records.

4. How We Use Your Information

We use your data to manage tenancies, carry out checks, communicate with tenants and landlords,
maintain properties, meet legal duties, and provide updates or marketing with consent.

5. Sharing of Information

Your data may be shared with trusted third parties such as referencing agencies, local authorities,
contractors, deposit schemes, accountants, and software providers (including Arthur CRM). We do not sell
or disclose personal data outside these purposes unless required by law or authorised by you.

6. Transfers Outside the UK

Certain service providers may process data outside the UK/EEA. We ensure suitable safeguards are in
place to maintain UK GDPR standards.

7. Security Measures

We maintain strong safeguards including encrypted systems, password-protected access, secure disposal
of records, locked storage, and up-to-date antivirus protection.

8. Data Retention

Personal information is kept only as long as required by law or business need, usually up to six years
following the end of a tenancy. Our full retention policy is available upon request.

9. Your Rights

You may at any time request access to your data, ask for corrections, object to certain processing, or
withdraw consent to marketing. Requests should be sent to info@starletlettings.co.uk.

10. Complaints

If you wish to raise a concern, please contact us first. If unresolved, you may contact the Information
Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123
1113. Email: casework@ico.org.uk. Website: www.ico.org.uk

11. Keeping Your Information Updated

Please let us know if your contact details or circumstances change so that we can maintain accurate
records.

12. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our
website or by request.